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Store Policies

All demo/used units units -- sales are final -- no returns unless initial defect.

new product -- return policies  

  1. no product will be accepted without an issued RA#   
  2. 30 day trials and 14 day trial are NOT applicable with all product -- call for policy on each individual product --also no refund on special orders
  3. return trail policy -- if you want to return a product -- within 14 days --- you must obtain an RA#         
  4. product must be shipped back in original box, with all original packing, manuals, and paperwork  
  5. Product must be shipped back prepaid and insured. After inspection of returned goods -- a refund will be given
  6. refund will be -- original sale price less original shipping cost, less 3 1/2% credit card or paypal fee,  less a  20% restock charge
  7. if there is damage, or scratches or not all original packing product will not be eligible for refund (or other deductions)
  8. if product has been tampered -- no refund will be made
  9. NO refund on close-out equipment
  10. All product sold that has a problem is exchangeable for a new unit for the first 7 days after the sale. After the first 7 days all product that is in need of warranty will be handled by our service department for products that we warrant here. Any warranty product we are not authorized to do waranty for here must be handled through the manufacture direct.